Terms of Use & Privacy Policy

Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Grosvenor International Systems Limited's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Grosvenor' or 'us' or 'we' refers to the owner of the website whose registered office is Templegate House, 115-123 High Street, Orpington, Kent BR6 0LG. Our company registration number is 1927686. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Grosvenor International Systems Limited ('Grosvenor'). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.customs.net you accept and consent to the practices described in this policy.

Grosvenor is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement which is in line with the General Data Protection Regulation (GDPR). Grosvenor may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective immediately.

Information We May Collect From You

You may give us information about you by filling in our Enquiry Form on this website, or by getting in touch with us by phone or email. This includes information you provide when you complete our Enquiry Form, search for information on our website, or report a problem with our site. The information you give us may include:

  • name, job title, company name
  • contact information including email address and phone number
  • demographic information such as preferences and interests
  • other information relevant to your use of our website

In addition to the information that you may choose to give us, from each of your visits to our website we may automatically collect:

  • technical information including the Internet Protocol (IP) address used to connect your computer/device to the internet, your login information, browser type and version, browser plug in types and versions, operating system and platform
  • information about your visit including the full URL clickstream to, through and from our site, the date and time of your visit, pages you viewed or searched for, page response times, download errors, how much time you spent on pages you viewed, and methods used to browse away from the page.

We use Google Analytics to analyse the above information for visitors to our website, so we may also receive information from them about you.

How We Use Your Information

We use the information you give us and that we collect from you to understand your needs and provide you with a better service, and in particular for the following reasons:

  • to provide you with the information, products and services that you request from us
  • internal record keeping
  • to improve our products and services, and ensure that content from our website is presented in the most effective manner for you and your computer/device
  • to send you, from time to time, promotional emails about new products, offers or other relevant information which we think you may find interesting using the email address which you have provided, including our Customs related information bulletins.

We may contact you by email or phone. We may use the information to customise our website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we do not accept any liability or responsibility for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Access to Information

You have the right to access the information we hold about you so that you can be fully aware of what data we hold and what we do with it. Information will be provided within one month of receiving your request, and will be provided free of charge. If you would like a copy of the information held on you please write to:

Data Controller
Grosvenor International Systems Limited
Templegate House
115-123 High Street
Orpington
Kent BR6 0LG

or email info@customs.net marking your email for the attention of the Data Controller.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If at any time you decide that you no longer want to be contacted by Grosvenor please tell us this by sending a letter or email to the addresses given above and we will remove your personal data from our records.

Questions, comments and requests regarding this privacy policy are welcomed, and should also be sent to the above address.